Your Questions, Gently Answered

Guidance for Your Cherished Memory

We understand that ordering a memorial keepsake involves sensitive details. Find clear answers here regarding hair lockets, personalization, and delivery.

Details for Your Peace of Mind

Answers to Your Most Common Questions

We've gathered the essential information to guide you through creating a lasting tribute for your beloved companion.

Submitting Hair & Fur

Personalization Details

Shipping & Delivery

Gentle, step-by-step instructions on how to safely and respectfully send your pet's precious hair, fur, or collar tag for your keepsake.

Explore options for custom name engraving, memorial dates, and photo uploads. We ensure every detail is perfect with a proofing process.

Understand our transparent shipping timelines, gift-wrapping options, and policies for a smooth and comforting delivery experience.

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Need More Assistance?

Our compassionate team is here to provide personal guidance for your custom order or any special requests.